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Cevenini, Claudia ; Denti, Enrico ; Omicini, Andrea ; Cerno, Italo (2016) Privacy through Anonymisation in Large-scale Socio-technical Systems: Multi-lingual Contact Centres across the EU. DOI 10.1007/978-3-319-45982-0_25. In: Internet Science. 3rd International Conference on Internet Science (INSCI 2016): Openness, Collaboration and Collective Action. A cura di: Bagnoli, Franco ; Satsiou, Anna ; Stavrakakis, Ioannis ; Nesi, Paolo ; Pacini, Giovanna ; Welp, Yanina ; Tiropanis, Thanassis ; DiFranzo, Dominic. Springer, pp. 291-305. ISBN 978-3-319-45981-3. In: Lecture Notes in Computer Science ISSN 0302-9743.